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Need Help?Many of the most common questions asked in our helpdesk can be answered in our online Agent Tutorial. Frequently Asked Questions:
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Managing Customer Satisfaction across a network? RealSatisfied is painless.
Our corporate dashboard works similarly to our broker dashboard, only on a much larger scale. Data from each office is rolled up into a reporting platform that allows you to compare success amongst your offices and to easily drill down to find opportunities to crow about your success and opportunities to fix areas of weakness. We enable you to:
Understand The Variations In Customer Satisfaction
Real estate is local and customer satisfaction is too. Your brand is a collection of the experiences people have with every constituent in your organization, and most of these experiences are local. Understanding the differences in client experiences that may be impacting an office’s ability to perform to standards is part of what we enable.
Listen Closely To Your Clients
Our in-depth customer satisfaction surveys give your clients the ability to get very specific with what they loved and didn’t love about their experience with you and your agents. RealSatisfied provides an interactive customer satisfaction survey that your clients will respond to in full. The numbers speak for themselves. On average, almost 9 out of 10 people who start a RealSatisfied survey complete the entire survey. This allows you to listen in ways you've never been able to listen before.
Identify Opportunities For Coaching And Training
Uncover Areas for Improvement: Because our surveys are so detailed, the information they uncover allows you to see areas for improvement you won’t see by simply encouraging your agents to ask for a recommendation. We systematically walk your clients back through the buying or selling experience, giving you detailed feedback on each aspect of your agents performance, good and bad. We then roll this data up into a Broker Dashboard with access to over 80 different reports to help you identify coaching and training opportunities.
Catch Problems Before They Impact Your Brand
Complaint Escalation Process: Because our surveys are dynamic, if we sense that a client is unhappy with the service they’ve received in conducting business with you, we ask if they’d like to be contacted to address any concerns. Customers are twice as likely to talk about a bad experience as a good experience. Our escalation process allows you respond to problems and address them before a disgruntled client takes to social media.